kx9 Terms and Conditions
Please read these terms carefully before using the kx9 platform — they form a legal agreement between you and us.
Introduction and Applicability
These Terms and Conditions ("Terms") govern your relationship with the organisation ("kx9", "we", "us") operating the kx9 platform ("Platform", "Website") and all its services. By accessing the kx9 website, creating an account, or using any service, you are considered to have given your full consent to these Terms.
If you do not agree with any part of these Terms, please refrain from using our platform. kx9 reserves the right to change these Terms at any time, and any changes will take effect as soon as they are published on the website.
Eligibility and Age Requirement
To use the kx9 platform, you must meet the following conditions:
- You must be at least 21 years of age (for those aged 21 and above only).
- You are not a resident of any country or region where online gaming is completely prohibited.
- You will have only one active account in your own name.
- You are creating the account in your own identity and for yourself — not on behalf of or as a representative of anyone else.
- You are financially capable and are using the platform voluntarily.
kx9 may request documents for age or identity verification at any time. Failure to verify may result in the account being suspended.
Account Registration and Management
2.1 Registration
When opening an account on kx9, you must provide accurate, complete, and up-to-date information. Providing false or misleading information will result in the account being immediately closed and deposited funds may be forfeited.
2.2 Login Credentials Security
It is your responsibility to keep your username and password completely confidential. You are responsible for all transactions and activities conducted from your account. In the event of unauthorised access, notify our support team immediately.
2.3 Single Account Policy
Only one account per person is permitted. Any attempt by the same individual to create multiple accounts will be treated as bonus fraud and all accounts will be closed.
2.4 Account Closure
You may request closure of your account at any time through our support. kx9 also reserves the right to suspend or cancel accounts without notice in cases of policy violation.
Deposit and Withdrawal Policy
3.1 Deposit Limits and Methods
The minimum deposit amount on kx9 is ৳300 (three hundred taka). This limit applies to all methods. Accepted payment methods are: bKash, Nagad and Rocket. Deposit transactions are generally processed instantly.
3.2 Withdrawal Limits and Timeframe
The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally completed within 15 minutes to 2 hours. Identity verification must be completed before making a withdrawal.
3.3 Source Verification
You acknowledge that the funds you deposit are from a legitimate source. Any transaction associated with money laundering or fraud will be cancelled and the relevant authorities may be informed.
3.4 Technical Errors
If any issue arises due to network or technical problems during a transaction, contact support immediately. kx9 will consider compensation in confirmed and verified cases, but provides no guarantee.
Bonus and Promotion Terms
4.1 Welcome Bonus
kx9 offers new members a 150% welcome bonus on their first deposit, up to a maximum of ৳15,000. Account verification must be fully completed to receive this bonus.
4.2 Wagering Requirement
A 10x wagering requirement must be met before the welcome bonus can be withdrawn. For example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you must place a total of ৳2,500 × 10 = ৳25,000 in bets before withdrawing.
4.3 Bonus Validity
The validity period and applicable game categories for each bonus will be stated in the bonus offer. If wagering is not completed within the specified time limit, the bonus will be cancelled.
4.4 Bonus Abuse
Using multiple accounts, coordinated betting strategies, or any fraudulent method to claim bonuses is strictly prohibited. If such activity is detected, the bonus and associated winnings will be cancelled and the account may be permanently closed.
4.5 VIP Cashback
Regular weekly cashback is available across kx9's four VIP tiers: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.1%, and Platinum — up to 1.5% weekly cashback. You must remain regularly active to earn cashback. Wagering conditions may also apply to cashback and will be stated in the offer notification.
Gaming Rules
5.1 Software and Game Fairness
The kx9 platform provides games from various certified game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi. The outcome of each game is determined through Random Number Generator (RNG) technology, which ensures fair and impartial results.
5.2 Technical Failure
If a game remains incomplete due to a server error, disconnection, or any other technical issue during gameplay, kx9 may cancel or restart the result of that round. This decision will be considered final.
5.3 Prohibited Activities
The following activities are strictly prohibited:
- Playing using automated bots or software.
- Intentionally exploiting game vulnerabilities or bugs.
- Colluding with other players to influence outcomes.
- Attempting to hack or gain unauthorised access to the system by any illegal means.
If such activity is detected, the account will be immediately closed and all winnings will be forfeited.
Responsible Gaming
6.1 Our Commitment
kx9 places the highest priority on responsible gaming. We believe it is every player's duty to enjoy entertainment while remaining aware of their own limits.
6.2 Self-Exclusion and Limit Setting
On our platform, you can set your own deposit limits, betting limits, and session limits. A self-exclusion option is also available if needed. For more details, visit our responsible gaming page.
6.3 Minor Protection
kx9 takes a strict stance against gambling by minors. If anyone under the age of 21 creates an account, it will be closed as soon as it is detected and all transactions will be cancelled.
Privacy and Data Protection
Detailed rules on the collection, storage, and use of your personal information are set out in our privacy policy, which forms an integral part of these Terms. Some key principles:
- Your information will be used only for account management, payment processing, and fulfilling legal obligations.
- Your information is not sold to third parties.
- All data is protected by SSL encryption technology.
- You may request access to, correction of, or deletion of your information.
Intellectual Property and Content
All content on the kx9 website — logos, designs, graphics, text, software — is protected under the intellectual property rights of kx9 or its licensees. You may not copy, distribute, or modify any content without prior written permission.
Browsing the website for personal and non-commercial purposes is permitted. Reverse engineering, decompiling, or attempting to modify game software is prohibited.
Limitation of Liability
kx9 accepts no liability in the following cases:
- Loss caused by internet disconnection or third-party technical failure.
- Service disruption related to force majeure (natural disasters, government prohibitions, pandemics).
- Unauthorised third-party access to your account — if you yourself have been negligent in its security.
- Financial loss arising from gaming — gambling carries risk and you play at your own responsibility.
The maximum amount of liability will in no circumstances exceed the original value of the transaction in question.
Dispute Resolution and Legal Framework
10.1 Complaints Process
Any complaint or dispute will first be attempted to be resolved through our support team. Contact support at: [email protected] or via 24/7 live chat.
10.2 Finality of Decisions
kx9's final decisions regarding game outcomes, technical matters, and account-related issues are binding. We commit to examining all disputes honestly and impartially.
10.3 Notification of Changes
In the event of significant changes to the Terms, notice will be given via registered email or on the platform. Continued use of the platform after changes will be considered as your acceptance of the new Terms.
Contact and Support
If you have any questions or need clarification regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week (in Bengali)
- Hours: 00:00 – 24:00 BST (UTC+6)
Our support team is always ready to assist you with any issue. For more information, visit our FAQ page and about us page.
Important Warning: Gambling carries financial risk. Never bet more than you can afford. If you feel gambling is getting out of your control, visit our responsible gaming page immediately and seek help. For those aged 21 and above only.